Shipping
Delivery zones and pricing We ship throughout Europe and internationally. Shipping costs are calculated automatically based on the country and package weight. For countries not listed, please feel free to request a quote at irrealises@gmail.com.
Shipping times For creations available in stock, shipping is carried out within 48 business hours. Custom-made pieces require a 3-week manufacturing time before shipping.
Order tracking All online orders are shipped with a tracking service, and information will be communicated to you as soon as your package is sent. We cannot guarantee a specific delivery time slot. Shipping costs are calculated based on the weight and final destination of the ordered products. If you would like alternative delivery options, we invite you to contact us to discuss possibilities and rates before placing your order at irrealises@gmail.com.
Packaging and transport We pay particular attention to the packaging of our parcels and their delivery in perfect condition. However, if you notice any anomaly related to transport, please inform us within 48 hours of receiving your order.
Taxes and customs duties For shipments outside the European Union, taxes and customs duties are the responsibility of the recipient and will be requested at the time of delivery. In this case, the invoice accompanies the package and a copy is sent to the customer at the billing address.
Package reception At the time of delivery, once the consumer takes possession of the goods, the risks of loss or damage are transferred to them. Therefore, it is important not to sign the delivery receipt before checking the contents of the packages and the condition of the merchandise.
Returns
We are happy to accept returns of orders from our online store. The return period is 14 business days from the delivery date. Items must be returned in their original condition, unused and perfectly resalable, in their original packaging. Return shipping costs are at the customer's expense.
Return Procedure
Prior request: Before any return, contact us by email at irrealises@gmail.com specifying your order number, the reason for return and the items concerned.
Written confirmation: After receiving your request, we will confirm your return authorization in writing.
Shipping items: Products must be returned accompanied by the order number to the following address:
Important Conditions After the 14 business day deadline, no exchange or refund can be processed. Any claim regarding delivery tracking must be made within 30 days of the shipping date. Our policy lasts 30 days. Damaged, used or incomplete items cannot be accepted for return.